Patient Ambassador

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Story Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Currently operating more than 120 clinics across 10 states, Crossroads is a family of professionals dedicated to providing the most accessible, highest quality treatment options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Crossroads operates over 30 opioid treatment programs and around 100 office-based opioid treatment clinics in Colorado, Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. Crossroads uses evidence-based medication-assisted treatment (MAT) to help individuals struggling with opioid use disorder. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. Our Mission Is Focused: We exist to improve health equity in order to create superior outcomes. Our Vision Is Clear: To provide the most convenient, comprehensive, high-quality care through specialty medical homes. Our Culture Is Inspiring: Our culture is based on one simple tenet: we would treat others as we would like to be treated – with respect and empathy. We pride ourselves on how we serve our patients. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other on a day-to-day basis. Job Description: The Patient Ambassador is responsible for providing excellent customer service, checking in patients, receiving payments, answering telephones, preparation of reports, data entry, facility preparation, assists in efficient operations of facility. Also assists manager in programs, functions, services, and activities. Essential Duties and Responsibilities include the following and other duties that are assigned. • Maintaining daily financial records, files and reconciles deposit verification and reporting documents essential to the clinic’s operation. • Prepares daily revenue report and submits to corporate office daily. • Makes bank deposits. • Complete all facility prep work related to charting, drug screening and lab work (if applicable). • Ensure all post-clinic tasks have been completed. • Works with the manager and other staff in the coordination of intake and treatment. • Assist’s manager in the preparation of reports, budgets, grant applications, and formal communications with outside agencies and individuals. • Provides clerical and logistical support with respect to regulatory agencies and reporting requirements, records meetings (minutes) and committee assignments. • Answers phone in a timely and professional manner. Records caller information and/or referral information as required. Forwards calls to appropriate staff member as necessary. • Maintains confidentiality as required by State and Federal Law (42CFR2, HIPAA, etc.) • Maintains a friendly, yet professional attitude towards patients and must be consumer focused. • Ensure the facility is always presentable by assisting with daily cleaning duties including, but not limited to, wiping down counters, cleaning glass, emptying trash, and running vacuum. • Other tasks as requested by their manager. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires constant mental alertness, attention to detail, and high degree of accuracy required in completing all assignments. Strong problem-solving skills. Smart, driven, exceptional work ethic. Must be able to follow oral and written instructions and follow –through on all assignments. Excellent organizational skills. Highly detailed-oriented. Ability to work well in a group setting and independently. Education and/or Experience: • High School Diploma or equivalent is required. Preferred candidate will have at least one (1) year in Office Management (preferably in healthcare field) or equivalent, including experience in cash handling. Language Skills: Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent communication and interpersonal skills. Mathematical Skills: Ability to calculate figures and amounts such as percentages, mean, mode and median ability to draw and interpret graphs. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee occasionally lifts/carries paperwork, files, office supplies, up to 20 lbs., pushes/pulls exerting up to 5-10 lbs. force, opening doors, file drawers, pushing files in drawers, and kneeling/crouching and/or ability to reach lower file drawers, file stretching to store of retrieve materials. Specific vision abilities required by this job include close vision and the ability to adjust focus. Frequent sitting at desk or computer while typing, completing paperwork, or meeting with patients. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office environment where there is no physical discomfort cue to temperature, dust, noise, and the like. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some travel may be required. Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.