Dispatcher

BISON Transport USA Grand Forks, North Dakota
dispatcher driver insurance dispatcher events communication customer service health monitoring identifying communicator delivery scheduling
March 1, 2023
BISON Transport USA
Grand Forks, North Dakota

The dispatcher will execute the day-to-day activity of their assigned driver fleet of 40+ drivers. This includes monitoring of the fleet, accurately distributing, receiving and updating information. The dispatcher is responsible for identifying and participating in the resolution of issues relating to day-to-day activity of the driver. The dispatcher must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.

Dispatch:

  • This involves the transmitting and receiving of all information relevant to the driver performing his/her duties within the Company and customer requirements. This includes:
  • Reading and managing all messages as they pertain to the driver, equipment and loads,
  • Detailed pick-up and delivery instructions,
  • Providing customer specific information as required,
  • Track, plan, and manage home time events,
  • Ensuring the system reflects an accurate portrayal of events and times,
  • Immediately addressing all scheduling conflicts or issues as they arise,
  • Providing driver routing as required,
  • Providing driver with weather, road conditions, and other information updates as they arise,
  • Ensuring day to day activity of fleet is confirmed and complete by end of day.
  • Level of Service (LOS)

Reporting:

  • This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes. This includes:
  • Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel.

Problem Resolution:

  • This involves working on behalf of both the Driver and the Company to resolve any day to day issues that may arise. This includes:
  • Planning/Customer Service issues
  • Pay/payroll issues,
  • Driver issues regarding day to day activities,
  • Maintenance issues,
  • Repeat issues must be identified and forwarded to Operations Supervisor for resolution.

Required Knowledge, Skills, and Abilities

� Excellent verbal and written communication skills

� Excellent problem-solving skills

� Excellent organizational skills

� Strong attention to detail

� PC skills Windows, MS Office Suite

� Ability to work in a multi-task environment

� Strong interpersonal skills

� Demonstrated professionalism in all aspects of service provision to all organizational levels

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Grand Forks, ND: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location


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