Night Dispatcher

Work Schedule:
Work Schedule Comments:
Hours:
Sunday-WednesdaySunday - 1800-0300Monday - 1800-0300Tuesday - 1800-0300Wednesday - 1800-0300Position Overview:
Serve as main point of contact for company and O/O drivers operating during work shift. Maximize freight coverage and driver revenue and minimize LFD expenses and potential errors by working in a timely and cost-efficient manner. Promptly assist drivers with any equipment issues, detention time, rail billing, and any additional requests made by driver. Also, help assign trucks to company drivers starting their shift.Essential Functions:
Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local, or city.
Maintain A to B dispatching
Complete pros in SWS as they are completed by the driver
Handle driver service failures including the authority to issue verbal and/or written discipline. Additionally, contact Manager/CSR team regarding the failure.
Notify day-shift DSP and CSR teams of any discrepancies, anomalies, or issues that occurred on night shift that may impact day operations
Monitor and address any MobileComm communications while confirming departures and arrivals
Track/Maintain INCA yard report, MDR, CNI, and Divisional Pool as needed
Actively participate in driver recruiting and retention
Keeps track of fleet truck assignments and back-up trucks available
Request rail billingSkills Required
Data entry skills; Good communication and organizational skillsKnowledge Required:
DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-taskSupervision Received:
Operation ManagerSupervision of Others:
DriversConfidential Data:
Driver pay information; customer accounts; dispatch activities
Associated topics:
911, ambulance, customer service, dispatcher, emt, police, public safety, service representative, telecommunications, telecommunicator